Frequently Asked Questions
How does COVID-19 affect my stay?
Please visit our Covid-19 update page and current cancelation policies by clicking here
How do I contact you?
We are open daily from 9:00a.m. to 6:00p.m., Sunday from 10:00a.m to 6:00p.m. Call us at 858-605-1497, toll-free at 800-243-3588 or email [email protected]. For after-hours emergencies, please call 858-605-1497. If you booked through VRBO, Airbnb or another platform, we monitor those apps during normal business hours.
What is supplied in the home?
- WiFi internet access
- Ready-made beds with freshly laundered linens
- One bath towel, hand towel, and washcloth per guest
- One Beach Towel per guest
- Kitchen sponge, Hand soap, Dish soap, Dishwasher soap
- Two rolls of paper towels
- Kitchen trash bags
- Bathroom starter kit (per bath): Hotel-style set of shampoo, conditioner, lotion and bath soap
- Two rolls of toilet paper per bathroom
- Propane for BBQ
- Laundry detergent
- Hair Dryer
- Iron and Ironing Board
- Kitchen stocked with cookware, glassware dinnerware, and tableware
The homes are typically not stocked with baggies, foil, etc. The starter kits provided are complimentary and are meant to cover your needs before you get to the store to do your shopping. See the property listing for a full list of amenities.We are open daily from 9:00a.m. to 6:00p.m., Sunday from 10:00a.m to 6:00p.m. Call us at 858-605-1497 or email [email protected].
What types of extra amenities can I expect?
The property listing on Bluewater, Airbnb or VRBO will have a detailed list of amenities provided in each home. If you need extras like bikes, beach equipment, pack n plays, high chairs, etc., Bluewater has discounts with local providers that can deliver to your home, please ask one of our friendly staff for details or click here to see a list of local vendors.
Is there Air Conditioning in the home?
Because of typically cooler ocean breezes, many coastal-area beach houses in San Diego are not equipped with air conditioning. However, if air conditioning is important to you, please check the listing or contact guest services to verify. Box fans are provided when necessary. There are no refunds for failures of A/C units or lack thereof.
Is there parking at my vacation rental?
Each property listing includes parking details. Make sure your vehicle will fit in the designated spots. Unless otherwise indicated, car-pooling is recommended as many of our homes are in high-density beach neighborhoods with narrow streets and limited parking.
Can I have a gathering or event at my vacation rental?
No. Most all of our homes are located in neighborhoods with many full-time residents which are ill-suited for events and large gatherings. You may have up to 4 additional daytime guests. We do have some homes that are more isolated, so please contact us if you are interested in learning more.
Is daily housekeeping service available?
While your vacation rental is thoroughly cleaned and prepared for your arrival, should you require a mid-stay or daily housekeeping service, it is available for an additional fee depending on the services you require. Please call or email [email protected] for more details.
How about planning activities during my visit?
Bluewater’s helpful Guest Service Agents are here to assist you in making the most of your stay. We can help with booking restaurant reservations, in-home massages and spa treatments, a personal chef to cook meals, pre-arrival grocery delivery services, child care, daily housekeeping service, tours, beach picnics, limousine service and much, much more. To see a list of popular services and things to do Click Here. We also have partnerships with local San Diego businesses that offer discounts to Bluewater guests.
Can we have guests over during our stay?
The rental rates are based on a set number of occupants and extra occupants equal greater wear and tear to the home and systems. As a general rule, you may have up to four additional guests, however, they must depart no later than 10:00 p.m. Please note that our rental agreement includes a zero-tolerance policy against excessive noise and parties are absolutely prohibited. Please let us know if you have any questions or concerns prior to booking, as violations will result in fines and immediate eviction.
What about check-in and check out?
Approximately two weeks prior to your arrival date, you will receive an email with directions and check-in information. Check-in is at 4:00 p.m. and Check-out is at 10:00 a.m. Once you arrive in the area, please call the office to verify the check-in and that your home is ready. Guests will be required to show identification and the credit card used at booking before being able to check-in. We are unable to grant early arrivals until the day of arrival and early arrivals are not available in peak season or if another guest is departing that morning. Inspections, cleaning and maintenance are pre-scheduled, so adhering to these times is very important.
Is my pet allowed?
Many of our vacation rental homes do not allow pets due to allergy concerns. Rentals that do allow pets usually limit them to two (2) housebroken domestic animals (dogs) unless otherwise stated. A $100 minimum, non-refundable fee is charged for each pet. Any pets must be approved prior to occupancy. A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for immediate eviction of the entire party. Please contact guest services if you have more questions.
What is the payment policy?
All balances are due no later than 60 days prior to arrival. If you wish to change your method of payment, please notify us at least 3 business days prior to your payment date. All payments must be received from the same person that made the reservation.
Can I have more than one person pay for the reservation?
Because the reservation-maker is the one who agrees to the financial obligation and rental terms and conditions, that person is the only one who we can accept payment from. The I.D. and credit card used at booking must be presented at check-in.
What is the Transient Occupancy Tax?
In San Diego, vacation rental occupancies are taxed, as are hotels. These taxes help sure make that San Diego’s beaches, parks, and public areas are clean and well kept. Airbnb and VRBO will collect and pay the taxes directly to the city of San Diego.
What are the cancellation policies?
All cancellations must be in writing with a confirmation reply by Bluewater. These policies are subject to change so be sure to contact us if you discover you may need to cancel.
- 30+ days prior to the check-in date: 97% of the rental amount is refunded.
- Less than 30 days prior to the check-in date: 50% of the rental amount is refunded.
- Less than 15 days prior to the check-in date, only the cleaning and damage protection fees are refunded.
There are no refunds for early departures, delayed arrivals, inclement weather, construction, or reduction in the number of nights reserved for any reason. We highly recommend that guests consider Trip cancellation insurance which has a Cancel for Any Reason option and will refund 75% of the reservation amount.
Are the swimming pools heated?
Utilities in San Diego are among the highest in the nation. Pools are not used by every guest, and it so expensive to keep them heated so fees are not included in the rent however, in most homes spa heating is included. You may arrange for heating if you let us know at least one week prior to your arrival.
Is the hot tub heated?
Yes, if your home is so equipped, hot tub heating is included.
Will my vacation rental have internet access?
Yes, WiFi is a standard amenity in all Bluewater Vacation Homes.
Will my vacation rental have a washer and dryer?
Yes, all of our vacation rentals have an in-home laundry or laundry on the nearby premises.
Will my vacation rental have a BBQ?
Yes, a gas BBQ and complimentary propane are provided in all Bluewater Vacation Homes.
Lost and Found - What if I left any items behind after check out?
Please contact us as soon as possible by calling 858-605-1497 or email [email protected] There are many vendors and others that enter the home shortly after check-out. We cannot be held liable if an item is not found. Please note we cannot keep items longer than 14 days after departure.
Mail or Package Delivery
If you need to receive a mail or a package during your stay in one of our vacation rentals, please have it sent to our office (not the home address) and notify us in advance at [email protected].
Your name (registered guest name)
c/o Bluewater Vacation Homes
926 Turquoise St. Suite F
San Diego, CA 92109
Any other questions?
Just call one of our helpful team members at 858-605-1497 or email [email protected]!