Why stay in a vacation
rental home instead of a hotel?
In a vacation rental home, you and your group can stay together in a nicely furnished
home rather spending money on multiple hotel rooms. Many vacation rentals are
priced between 50 and 80 percent less per square foot than the average hotel
room in popular destinations. You can stock the kitchen with all your favorite
foods and have great family meals without being gouged by room service fees and
gratuities.
What is the difference between renting from Bluewater Vacation Homes and
renting directly from a homeowner?
Individual standards vary wildly, as one homeowner’s idea of
satisfactory may not come close to another’s, especially if it is an absentee
owner. With a vacation rental from Bluewater, you are renting from a
professional management company. Bluewater vacation Homes have minimum amenity,
location, maintenance, furnishing, and cleanliness standards that must be
achieved in order for a home to become a qualified vacation rental. Guests
enjoy additional benefits and services that are not typically offered by
individual homeowners, including a 24-hour customer service contact, concierge
services, mid-stay housekeeping, discount partnerships with local vendors, and the
ability to pay by credit card. Bluewater Vacation Homes' high standards are
designed to ensure consistency and quality for our guests, which ultimately
will result in a superior vacation experience.
If I have questions during my stay, who I can call?
Bluewater Vacation Homes offers 24/7 service. Should you have any questions you
may call the office toll free at 866-446-3969. The Guest Information Binder in
your vacation rental should have the answers to most of questions you may have
about the home. Please limit any after-hours calls to emergencies only.
What are the
accommodations and furnishings like?
Each home is individually furnished and decorated to a variety of tastes. You
may browse each property information page to see photos and a virtual tour to
get a feel for the decor and furnishings.
What is supplied in the
home?
Guests of Bluewater Vacation Homes will arrive to find professionally laundered
and sanitized high quality linens on ready made beds. Bath sets (which
include bath towels, hand towels and wash cloths) are also provided. Beach
towels may be provided, but it's always a good idea to bring your own. All of
our vacation rentals will have a fully stocked kitchen with pots, pans, bowls,
dinner ware and flat ware. Our vacation rentals also include a starter kit of
dish soap, dish washing detergent, paper towels and toilet paper. The starter
kit is meant to get you by until you make it to the store. If you would like
our concierge service to stock the home with your favorite items, please let us
know.
What types of extra
amenities can I expect?
Our vacation rentals have plenty of spaces perfect for spending family-time
together. Many of our homes include BBQ grills, surfboards, bikes and beach
chairs and often wireless internet access. A list of these amenities will be
found on the online property description, or your reservation agent can go over
the specific amenities of each home. If you need extras like pack n play's, high chairs, etc., ask your agent for details.
Is daily housekeeping
service available?
While your vacation rental is thoroughly cleaned and prepared for your arrival,
should you require a mid-stay or daily housekeeping service, it is available
for an additional fee. Please speak to your reservation agent or send an email
to conciege@bluewatervacationhomes.com for more details.
How about planning activities during my visit?
Bluewater’s helpful concierge will assist you in booking restaurant
reservations. In-home massages, spa treatments, a personal chef to cook meals,
pre-arrival grocery delivery services, child care, daily housekeeping service,
wedding and event planning, tours, beach picnics, limousine service and much,
much more. Bluewater also has partnerships with local vendors that offer
discounts rentals and attraction tickets.
How do I make a reservation? Is it secure?
Booking a vacation rental with Bluewater Vacation Homes is a convenient and
secure process. Guests can view photos and amenities of each rental to find a
home to fit their specific needs prior to booking. Reservations can be made 24
hours a day online at www.bluewatervacationhomes.com or by calling one of our
friendly vacation home rental agents at 1-866-446-3969.
How do I check-in to my vacation rental?
Once we receive payment in full, you will receive an email including
pre-arrival information, check-in information, directions from the airport and
local highways, maps of the area, and detailed entry instructions, including a
code for entry into the home. Normal check-in time is 4:00 PM. Once you arrive
in the area, please call the office to verify check-in and that your home is
ready.
What time is check-out?
Check-out time is 10:00 am. Late check-outs are available with pre-approval
from management, however late check-outs are very rare in high season.
Bluewater Vacation Homes is proud of the high standards of our vacation rentals,
and in order to maintain these standards, our maintenance and cleaning crews
must have adequate time between guests to complete their tasks. In order to
make sure there is time to turn the home over for the next guest, please be
sure to adhere to the agreed upon check-out time.
Is a telephone provided?
Telephones are provided in most of our vacation rentals, and the phone number
is listed in the Property Information Binder in the home. The telephone is
meant to be used for local or emergency calls only. We suggest you bring your
cell phone and charger for all other calls.
Are pets allowed?
Most of our vacation rental homes do not allow pets due to allergy concerns.
Rentals that do allow pets usually limit them to two (2) housebroken
domestic animals (dogs) unless otherwise stated. A $100 minimum, nonrefundable
fee is charged for each pet. Any pets must be approved prior to occupancy. A
pet of any kind on the premises of a non-pet property is absolutely prohibited
and is grounds for immediate eviction of the entire party.
How long are the minimum stays?
Depending on the home and the season, minimum vacation rental stays range from 4
nights to 30 days. Vacation rentals on the beach, ocean front or on the bay,
and during summer usually have 7 night minimums Saturday to Saturday. Homes
that are equipped to host special events and weddings may rent for as little as
one night. Please speak with your reservation agent for details.
What are the cancellation policies?
All cancellations must be in writing by fax, email or letter. It is the guest's
responsibility to verify receipt by Bluewater Management.
Cancellations more than 90 days prior to check-in date:
$150.00
Cancellations more than 60 days prior to check-in date:
$300.00
Cancellations more than 60 to 30 days prior to check-in date:
$1000.00
Cancellations less than 30 days prior to check-in date: No refunds, unless
re-rented. (see rental agreement for complete policies and up to date details).
Trip insurance may cover many of the reasons for cancellation; therefore we
highly recommend trip insurance to protect against unexpected events.
What is the payment policy?
Payments can be made in the form of personal check, cashier’s check, certified
check, or money order. Other forms of payment include PayPal, MasterCard, Visa
and Discover. Personal checks cannot be accepted within thirty days of
the check-in date. A refundable security deposit is due in advance. A payment
equal to 50% of the rental rate is required within 10 days of receipt of
confirmation of reservation. The advance payment will be applied toward the
room rent. The balance of rent is due sixty (60) days prior to the check-in
date. Reservations made less than 30 days prior to the check-in date will
require full payment via credit card, cashier’s check, wire transfer, certified
check or money order. If paying by check and check is returned for NSF, there
is a $50 service charge per occurrence. Payments for foreign reservations must
be made in U.S.funds by money order, wire transfers, or cashier’s checks
payable on a U.S. bank.
