Frequently Asked Questions

Family in Pacific Beach San Diego  tide pools in La Jolla California

If I have questions during my stay, who can I call?
Our offices are open from 9:00 a.m. to 6:00 p.m. daily and on Sunday from 10:00 a.m. to 5:00 p.m. and we have an on-call phone for after hours emergencies. Guests may call us toll free at 800-243-3588 or 858-605-1497. The Guest Information Binder in your vacation rental will have the answers to most of questions you may have about the home. We ask that guests limit any after-hours calls to emergencies only.

What standard amenities are supplied in the home?

  • Freshly laundered linens on ready made beds.
  • Bath towel sets (one set per guest, which include bath towels, hand towels and wash cloths).
  • Beach towels are provided at beach houses and houses with pools (1 per guest) 
  • All of our vacation rentals will have a stocked kitchen with basic cookware, dinnerware and flatware.
  • A starter kit with dish soap, laundry detergent, sponge, garbage bags, hotel-style bath toiletries, paper towels and toilet paper.  
  • Please note: consumables, baggies, foil, spices, salt and pepper etc. are not included in the home
  • Blow dryer
  • Complimentary WiFi internet access
  • Iron and ironing board

What types of extra amenities can I expect?
The individual property listings have a detailed list of amenities provided in each home. If you need extras like bike's, beach equipment, pack n play's, high chairs, etc., Bluewater has discounts with local providers that can deliver to your home, Please ask one of our friendly staff for details or click here to see a list of local vendors. If you need a blow up mattress, they are provided for a fee that includes pillows, linens, delivery/pick up and laundry. Please reserve at least 7 days prior to arrival by emailing [email protected]

Is there Air Conditioning in the home? 
Because of typically cooler ocean breezes, many beach homes in coastal San Diego are not equipped with air conditioning. However there are warmer periods in the year, so if air conditioning is important to you, please check the listing or contact guest services to verify. Box fans are provided when necessary. There are no refunds for failures of A/C units or lack thereof.

Is daily housekeeping service available?
While your vacation rental is thoroughly cleaned and prepared for your arrival, should you require a mid-stay or daily housekeeping service, it is available for an additional fee depending on the services you require. Please speak to your vacation planner or send an email to [email protected] for more details.

How about planning activities during my visit? 
Bluewater's helpful Vacation Planners will assist you in booking restaurant reservations. In-home massages, spa treatments, a personal chef to cook meals, pre-arrival grocery delivery services, child care, daily housekeeping service, tours, beach picnics, limousine service and much, much more. To see a list of popular services and things to do Click Here. Bluewater also has partnerships with local San Diego vendors that offer discount rentals and attraction tickets Click Here.

Can we have guests over during our stay? 
The rental rates are based on a set number of occupants. Our homes are personal residences and extra occupants equal greater wear and tear to the home. As a general rule, you may have up to four additional guests, however they must depart no later than 10:00 p.m. Many of our homes are in quiet neighborhoods so please note that our rental agreement includes very strict provisions against excessive noise and parties. Please let us know if you have any questions or concerns prior to booking. 


How do I make a reservation? Is it secure?
Booking a vacation rental with Bluewater Vacation Homes is a fast, easy, and secure process. Guests can view photos and amenities of each rental to find a home to fit their specific needs prior to booking. Reservations can be made 24 hours a day online at www.bluewatervacationhomes.com or by calling one of our friendly vacation planners at 1-800-243-3588.

How do I check-in to my vacation rental?
Approximately one week prior to your arrival date, you will receive an email including pre-arrival information, check-in information, directions from the San Diego International airport and local highways, and detailed entry instructions, including a code for entry into the home. Normal check-in time is 4:00 PM. Once you arrive in the area, please call the office to verify check-in and that your home is ready.

What time is check-out?
Check-out time is 10:00 am. Late check-outs are sometimes available with pre-approval from management, however late check-outs or early arrivals are not available in high season or when there is a same day turn between guests. Bluewater Vacation Homes is proud of the high standards of our vacation rentals, and in order to maintain these standards our maintenance and cleaning crews must have adequate time between guests to complete their tasks. In order to make sure there is time to turn the home over for the next guest, please be sure to adhere to the agreed upon check-out time. 

Are pets allowed?
Many of our vacation rental homes do not allow pets due to allergy concerns. Rentals that do allow pets usually limit them to two (2) housebroken domestic animals (dogs) unless otherwise stated. A $100 minimum, nonrefundable fee is charged for each pet. Any pets must be approved prior to occupancy. A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for immediate eviction of the entire party.
 
How long are the minimum stays?
Depending on the home and the season, minimum vacation rental stays range from 3 nights to 7 nights. Vacation rentals on the beach, ocean front or on the bay front, and during summer usually have 7 night minimums, Saturday to Saturday. Please speak with your reservation agent for details.
  
What is the payment policy? 
You can reserve your vacation rental for 50% down. Final balances are due 60 days prior to arrival. 

What is the Tourism Marketing District fee or Transient Occupancy Tax? 
These taxes help sure make that San Diego's beaches, parks and public areas are clean and well kept. Bluewater complies with all taxes, fees, business taxes, insurance and licenses. Make sure your property manager or home owner is operating legally and charging and paying local taxes so your rental will be in compliance and available when you arrive.

What are the cancellation policies?

All cancellations must be in writing with a confirmation reply by Bluewater. These policies are subject to change so be sure to contact us if you discover you may need to cancel. 
  • For notice received more than ninety (90) days prior to the check-in date, Manager will refund 100% of payments received, less 25% of the rental amount.

  • For notice received less than ninety (90) days prior to check-in date, Manager will refund 100% of payments received, less 50% of the rental amount.

  • For notice received less than sixty (60) days prior to check- in date, Guest will be liable for 100% of the contracted amount less cleaning fees and Vacation Rental Damage Protection.

There are no refunds for early departures, delayed arrivals, inclement weather, construction or reduction in the number of nights reserved for any reason. We highly recommend that guests purchase Trip cancellation insurance. 

Will my vacation rental have wireless internet?
All of Bluewater Vacation Homes come equipped with complimentary WiFi.

Are the swimming pools heated?
Pools are not used by every guest and it is expensive to keep them heated so heating fees are not included in the rent, however in most homes, Jacuzzi spa heating is included.  

Will my vacation rental have a washer and dryer? 
Yes, all of our vacation rentals have an in home laundry or laundry on the nearby premises.